You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last item. To exercise your right of withdrawal, you must inform us, Medicom Pharma GmbH (owner of the Evage brand), Customer Service Department, Zum Lausebrink 12, 31832 Springe, Tel.: 0800 - 50 40 050 Fax: 0800 - 73 77 700, E-mail: info@evage.com, by means of a clear statement (e.g., a letter sent by post, fax, or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for the received order or download it here ; however, this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send off the goods before the period of fourteen days has expired. We will bear the cost of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties, and functionality.
When taking back medicines within the scope of the right of withdrawal, we are obliged to ask you for the reason for the return. You only have to give a reason if the withdrawal is due to side effects.
Early expiry of the right of withdrawal
The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Withdrawal form
And this is how you can withdraw from your contract with Medicom Pharma GmbH:
Use the ready-made withdrawal form that we provide for download here .
Special notes
90-day money-back guarantee
With Medicom, you take no risk, because every customer enjoys a free 90-day money-back guarantee, which we offer as a special service. Should the ordered products unexpectedly not meet your expectations, you have a full 90 days to withdraw from the purchase. The guarantee applies without prejudice to your statutory warranty rights for defects, which you can assert free of charge.
The 90-day money-back guarantee applies to the entire range of Medicom Pharma GmbH, with the exception of gift vouchers and gift items that you received free of charge with your order. To claim your 90-day money-back guarantee, you must contact us within 90 days of receipt of the goods and explain why you are not satisfied with the product/products. This must be done by stating your order details and order number and precisely describing which product/products it is. For logistical reasons, the 90-day money-back guarantee can only be offered for orders within Germany with collection of the goods. After you have contacted us, we will arrange for the goods to be collected from you free of charge and will refund you the full purchase price including VAT. The money-back guarantee can also be used for orders from abroad. In this case, the customer bears the costs for the return of the goods. If medicines or medical devices are returned due to side effects, we are obliged to document this and ask you for the reason for the return.
If you wish to make use of your 90-day money-back guarantee, please contact us within 90 days of receipt of the goods (the delivery date is decisive here) stating your order details and order number at:
By email to info@evage.com
By phone at 0800 50 400 50
Via our contact form:
Contact our Medicom Customer Service
Dispute resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here: http://ec.europa.eu/consumers/odr/. We are prepared to participate in an out-of-court arbitration procedure before a consumer arbitration board. The competent body is the General Consumer Arbitration Board of the Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de.
Copyright
The Copyright Act applies without restriction to documents, texts, images, and other information published in our catalogs, price lists, promotional materials, and on our website. In particular, the following applies: Individual reproductions, e.g., copies and printouts, may only be made for private and other personal use. The production and distribution of further reproductions is only permitted with the express written consent of Medicom Pharma GmbH. The user is responsible for compliance with the legal provisions and can be held liable for misuse.
Final provisions
In case of disputes and legal proceedings, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. In addition, mandatory regulations of the law of the state in which you have your habitual residence are applicable if you, as a customer, have concluded a purchase contract as a consumer, meaning the contract is not attributable to your professional or commercial activity (consumer contract).
