The data controller is: Medicom Pharma GmbH.
Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below, we inform you in detail about the handling of your data. The processing of your data is carried out on the basis of the GDPR.
I. Controller
The controller in the sense of the GDPR and other national data protection laws of the EU member states, as well as other data protection provisions, is:
Medicom Pharma GmbH
Zum Lausebrink 12
31832 Springe
Phone: 0800-50 400 50
E-mail: info@medicom.de
Website: www.medicom.de
The complete imprint can be found here: Imprint
II. Contact details of the Data Protection Officer
Data Protection Officer of Medicom Pharma GmbH
c/o TÜV SÜD Akademie GmbH
Westendstraße 160
80339 Munich
Email: datenschutz@medicom.de
III. Contact details of the Supervisory Authority
State Commissioner for Data Protection of Lower Saxony
Mr. Denis Lehmkemper
Prinzenstraße 5
30159 Hanover
Phone: 05 11/120-45 00
E-mail: poststelle@lfd.niedersachsen.de
IV. General
1. Lawfulness of data processing
The collection and use of personal data of our users on our website only takes place if the processing of the data is permitted by legal provisions or after the user's consent.
2. Storage duration
The personal data of users will be deleted or blocked as soon as the purpose of storage ceases to apply. Storage may also take place if this has been provided for by the European or national legislator in EU regulations, laws or other provisions to which our company is subject. A blocking or deletion of data also takes place when a storage period prescribed by the aforementioned norms expires, unless there is a need for further storage of the data for the conclusion or fulfillment of a contract.
3. Disclosure of personal data
When we share personal data, we do so on the one hand with service providers who assist us in fulfilling the aforementioned purposes. These companies may only use your personal data as so-called processors to fulfill their tasks on our behalf and are obliged to comply with the relevant data protection regulations. The processors we use are:
Kommit5 GmbH
Im Mediapark 5
50670 Cologne
Codext GmbH
Frankenstraße 10
74549 Wolpertshausen
DieLog GmbH
Zum Lausebrink 12
31832 Springe
DPNY communications
C./Can Puigdorfila 8
07001 Palma de Mallorca
Islas Baleares, Spain
Google Analytics, Google Inc.
1600 Amphitheatre Parkway
Mountain View, CA 94043, USA
eKomi Ltd.
Markgrafenstraße 11
10969 Berlin
Klaviyo Ltd.
49 Southwark Bridge Rd
London SE1 9HH, UK
KUPONA GmbH
Frankfurter Straße 8
36043 Fulda
Otherwise, personal data will only be disclosed to third parties if this is specified below within the description of the individual data processing operations.
4. Location of data processing
The processing of your stored personal data by us takes place in countries of the European Union (EU) or the European Economic Area (EEA). Regarding the processing of personal data by service providers located outside the EU/EEA, we refer to the following descriptions of the individual data processing operations.
V. Access data and hosting
You can visit our websites without providing any personal information. Each time a website is accessed, the web server automatically stores a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of retrieval, the amount of data transferred and the requesting provider (access data) and documents the retrieval. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to protect our legitimate interests in a correct presentation of our offer, which are predominant in the context of a balancing of interests, in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR.
All access data will be deleted no later than seven days after the end of your page visit.
1. Hosting
The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in the forms provided on this website are processed on their servers. For questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.
VI. Data processing for contract execution and contact
1. Data processing for contract execution
For the purpose of contract execution (incl. inquiries about and processing of existing warranty and performance disruption claims, as well as any statutory update obligations) in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, as we absolutely need the data in these cases for contract execution and cannot send the order without them. Which data is collected can be seen from the respective input forms. Further information on the processing of your data, in particular on the disclosure to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete execution of the contract, your data will be restricted for further processing and deleted after the expiry of the tax and commercial law retention periods in accordance with Art. 6 Para. 1 S. 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to further use data that is legally permitted and about which we inform you in this declaration.
2. Merchandise Management System
For order and contract processing, we use merchandise management systems from external service providers. Our service providers act on our behalf as part of order processing. If you have any questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this data protection declaration.
3. Customer account
If you have given your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening the customer account and for storing your data for further future orders on our website. You can delete your customer account at any time by sending a message to the contact option described in this data protection declaration. After deleting your customer account, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to further use data that is legally permitted and about which we inform you in this declaration.
4. Contacting us
As part of customer communication, we collect personal data to process your inquiries in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR if you voluntarily provide it to us when you contact us (e.g. via contact form, live chat tool or email). Mandatory fields are marked as such, as we absolutely need the data in these cases to process your contact. Which data is collected can be seen from the respective input forms. After your inquiry has been fully processed, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to further use data that is legally permitted and about which we inform you in this declaration.
VII. Data processing for shipping purposes
For the fulfillment of the contract in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.
Data transfer to shipping service providers for the purpose of shipping notification
If you have given us your express consent during or after your order, we will pass on your e-mail address to the selected shipping service provider in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, so that they can contact you before delivery for the purpose of announcing or coordinating the delivery. Consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to further use data that is legally permitted and about which we inform you in this declaration.
DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany
VIII. Data processing for payment processing
For payment processing in our online shop, we work with the following partners: technical service providers, credit institutions, payment service providers.
1. Data processing for transaction processing
Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who act on our behalf as part of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves to fulfill the contract in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR. In some cases, the payment service providers collect the data required for payment processing themselves, e.g. on their own website or via technical integration in the ordering process. The data protection declaration of the respective payment service provider applies in this respect. For questions about our partners for payment processing and the basis of our cooperation with them, please contact the contact option described in this data protection declaration.
2. Data processing for the purpose of fraud prevention and optimizing our payment processes
If necessary, we pass on further data to our service providers, which they use together with the data necessary for payment processing as our processors for the purpose of fraud prevention and optimizing our payment processes (e.g. invoicing, processing of disputed payments, accounting support). This serves, in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR, to protect our predominant legitimate interests, in the context of a balancing of interests, in safeguarding ourselves against fraud and in efficient payment management.
3. Credit check
If we make advance payments (for purchases on account), we obtain an identity and credit check from specialized service companies (credit agencies). For this purpose, we transmit your personal data required for a credit check to:
Creditreform Boniversum GmbH
Hammfelddamm 13
41460 Neuss
Germany
This serves to protect our overriding legitimate interests, within the framework of a balancing of interests, in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR, in assessing the creditworthiness and willingness to pay of our potential customers prior to the conclusion of the contract and thus avoiding purchase price defaults, and is necessary for the conclusion of the contract in accordance with Art. 22 Para. 2 lit. a GDPR. Appropriate measures to protect your rights, freedoms and legitimate interests are taken into account. You have the opportunity to state your point of view and challenge the decision by contacting the contact option described in this privacy policy. After the contract has been fully processed, your data processed for this purpose will be deleted, unless you have expressly consented to further use of your data or we reserve the right to further use data that is legally permitted and about which we inform you in this declaration.
4. Involvement of debt collection service providers
We pass on your data to a commissioned debt collection service provider (Riverty Group GmbH, Rheinstraße 99, 76532 Baden-Baden, Germany) if our payment claim has not been settled despite a prior reminder. In this case, the claim is collected directly by the debt collection service provider. This serves to fulfill the contract in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR and to protect our overriding legitimate interests, in the context of a balancing of interests, in the effective assertion or enforcement of our payment claim in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR.
IX. Advertising by email, post, telephone
1. Email newsletter with registration and newsletter tracking
If you subscribe to our newsletter, we will use the data required for this or separately communicated by you to regularly send you our email or WhatsApp newsletter based on your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR.
You can unsubscribe from the email newsletter at any time either by sending a message to the contact option described below or via a dedicated link in the newsletter. You can unsubscribe from the WhatsApp newsletter by sending us a message directly in WhatsApp.
After unsubscribing, we will delete your email address (phone number for WhatsApp) from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to further use data that is legally permitted and about which we inform you in this declaration.
We would like to point out that when sending the newsletter, we evaluate your user behavior. For this purpose, we also analyze your interaction with our newsletter by measuring, storing and evaluating opening rates and click-through rates for the purpose of designing future newsletter campaigns ("Newsletter Tracking"). For these evaluations, the sent emails contain one-pixel technologies (e.g., so-called web beacons, tracking pixels) that are stored on our website. For the evaluations, we link in particular the following "newsletter data" the page from which the page was requested (so-called referrer URL), the date and time of access, the description of the type of web browser used, the IP address of the requesting computer, the email address, the date and time of registration and confirmation and the one-pixel technologies with your email address or your IP address and, if applicable, an individual ID. Links contained in the newsletter may also contain this ID. If you do not wish to have newsletter tracking, it is possible to unsubscribe from the newsletter at any time as described above. The information will be stored as long as you are subscribed to the newsletter.
2. Newsletter dispatch
The newsletter and the newsletter tracking described above may also be sent by our service providers as part of processing on our behalf. For questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this data protection declaration.
3. Sending review requests by email
If you have given us your express consent for this during or after your order in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, we will use your email address to request a review of your order via the review system we use. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a dedicated link in the review request.
The review requests may also be sent by our service providers as part of processing on our behalf. For questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.
4. Postal advertising and your right to object
Furthermore, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. for sending you interesting offers and information about our products by letter post. This serves to protect our legitimate interests in addressing our customers for advertising purposes, which are predominant in the context of a balancing of interests, in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this privacy policy.
The advertising mailings are provided by a service provider who processes them on our behalf, and to whom we pass on your data for this purpose.
5. Telephone advertising
If you have given your consent for this in accordance with Art. 6 para. 1 S. 1 lit. a GDPR, we use the necessary data or data separately communicated by you for our own advertising purposes, e.g., to inform you about interesting offers and our products. You can revoke your consent at any time either by sending a message to the contact option described in this data protection declaration or by verbally informing us during any call. After revocation, we will delete your telephone number, unless you have expressly consented to further use of your data or we reserve the right to further data use that is legally permitted and about which we inform you in this declaration.
The advertising calls are provided by our service providers who process them on our behalf, and to whom we pass on your data for this purpose.
X. Cookies
1. General Information
To make visiting our website attractive and to enable the use of certain functions, we use technologies, including so-called cookies, on various pages. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the browser session ends, i.e., after you close your browser (so-called session cookies). Other cookies remain on your end device and allow us to recognize your browser on your next visit (persistent cookies). Protection of privacy on end devices When using our online offering, we employ strictly necessary technologies to provide the expressly requested telemedia service. The storage of information on your end device or access to information already stored on your end device does not require consent in this respect.
For functions that are not strictly necessary, the storage of information on your end device or access to information already stored on your end device requires your consent. We point out that if consent is not given, parts of the website may not be fully usable. Any consent you have given will remain valid until you adjust or reset the respective settings on your end device.
Any subsequent data processing by cookies and other technologies We use technologies that are absolutely necessary for the use of certain functions of our website (e.g., shopping cart function). Through these technologies, IP address, time of visit, device and browser information, and information about your use of our website (e.g., information about the content of the shopping cart) are collected and processed. This serves our overriding legitimate interests in an optimized presentation of our offer in accordance with Art. 6 para. 1 S. 1 lit. f GDPR, based on a balancing of interests.
In addition, we use technologies to fulfill legal obligations to which we are subject (e.g., to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this data protection declaration.
If applicable, we also use technologies that are not individually listed in this data protection declaration. Further information about these technologies, including the respective legal basis for data processing, can be found on the Usercentrics platform.
Settings for your set cookies can be subsequently made, changed, or revoked by clicking on "Legal" > "Cookies" in the footer of the website.
The cookie settings for your browser can be found under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™
If you have consented to the use of the technologies in accordance with Art. 6 para. 1 S. 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the data protection declaration.
If cookies are not accepted, the functionality of our website may be limited.
2. Use of Usercentrics Consent Management Platform for managing consents
On our website, we use the Usercentrics Consent Management Platform ("Usercentrics") to inform you about the cookies and other technologies we use on our website, and to obtain, manage, and document your consent, which may be legally required, for the processing of your personal data by these technologies. This is necessary according to Art. 6 para. 1 S. 1 lit. c GDPR to fulfill our legal obligation according to Art. 7 para. 1 GDPR to be able to prove your consent to the processing of your personal data, to which we are subject. Usercentrics is an offering of Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich, Germany, which processes your data on our behalf. When you visit our website, Usercentrics' web server stores a so-called server log file, which also contains your anonymized IP address, date and time of visit, device and browser information, and information about your consent behavior. Your data will be deleted after three years, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 S. 1 lit. a GDPR or we reserve the right to further data use that is legally permitted and about which we inform you in this declaration.
XI. Information on Third-Country Transfers (Data transfer to third countries)
We use technologies from service providers on our website whose server locations may be in third countries, outside the EU or the EEA. This includes, among others, the USA. If there is no adequacy decision by the EU Commission, as in the case of the USA, an adequate level of data protection must be ensured by other suitable guarantees. In July 2020, the ECJ ruled that the Privacy Shield agreement between the EU and the USA can no longer be used to transfer personal data to the USA. This means that the sectoral adequacy decision has been repealed. Suitable guarantees in the form of contractually agreed standard contractual clauses of the EU Commission or binding corporate rules (Binding Corporate Rules) are generally possible, but require a prior review by the contracting parties to ensure that an adequate level of protection can be guaranteed. According to the ECJ ruling, additional protective measures may be necessary for this. With the third-party technologies we use that process personal data in a third country such as the USA, we have generally agreed to the standard data protection clauses issued by the EU Commission and still valid. Where possible, we also agree on additional guarantees to ensure adequate data protection in the USA or other third countries. Regardless of this, it may happen that, despite all contractual and technical measures, the level of data protection in the third country does not correspond to that of the EU. In these cases, if necessary, we ask for your consent in accordance with Art. 49 para. 1 lit. a GDPR for the transfer of your personal data to a third country as part of the cookie consent. This refers in particular to data transfers to the USA. There is a particular risk that (US) authorities may obtain access rights to your personal data that are not sufficiently restricted from an EU perspective, without us as the data exporter or you as the data subject becoming aware of this, and that you may not have any legal remedies available to prevent this or to take action against such access.
XII. Use of Cookies and Other Technologies
If you have given your consent for this in accordance with Art. 6 para. 1 S. 1 lit. a GDPR, we use the following cookies and other third-party technologies on our website. After the purpose has ceased and the respective technology is no longer used by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the section "Cookies and other technologies". Further information, including the basis of our cooperation with the individual providers, can be found with the individual technologies. If you have questions about the providers and the basis of our cooperation with them, please contact the contact option described in this data protection declaration.
1. Use of Google Services
We use the technologies of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google") described below. The information automatically collected by Google technologies about your use of our website is usually transferred to a Google LLC server, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Unless otherwise specified for individual technologies, data processing takes place on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR for the respective technology. Further information on data processing by Google can be found in Google's data protection notices.
Google Ads
For advertising purposes in Google search results and on third-party websites, the so-called Google Remarketing Cookie is set when you visit our website. This automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information, and information about your use of our website) using a pseudonymous CookieID and based on the pages you have visited. Further data processing only takes place if you have activated the "personalized advertising" setting in your Google account. In this case, if you are logged into Google during your visit to our website, Google uses your data together with Google Analytics data to create and define audience lists for cross-device remarketing.
For website analysis and event tracking, we measure your subsequent usage behavior via Google Ads Conversion Tracking if you have reached our website via a Google Ads advertisement. For this purpose, cookies can be used and data (IP address, time of visit, device and browser information, and information about your use of our website based on events specified by us, such as visiting a website or newsletter registration) can be collected, from which usage profiles are created using pseudonyms.
Google Maps
For the visual display of geographical information, data about your use of the Maps functions, in particular the IP address and location data, are collected by Google Maps, transmitted to Google, and then processed by Google. We have no influence on this subsequent data processing.
Google reCAPTCHA
For the purpose of protection against misuse of our web forms and against spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information and information about your use of our website) and performs an analysis of your use of our website using a so-called JavaScript and cookies. In addition, other cookies stored by Google services in your browser are evaluated. No reading or storing of personal data from the input fields of the respective form takes place.
Google Tag Manager
The Google Tag Manager allows us to manage various codes and services on our website. When implementing the individual tags, Google may also process personal data (e.g., IP address, online identifiers (including cookies)). Data processing is carried out on the basis of an order processing agreement with Google. The use of the Google Tag Manager allows various services/technologies to be integrated. If you do not wish to use individual tracking services and have therefore deactivated them, the deactivation remains valid for all affected tracking tags integrated by the Google Tag Manager.
YouTube Video Plugin
For the integration of third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube Video Plugin in the extended data protection mode we use, transmitted to Google, and then processed by Google only if you play a video.
2. Use of Microsoft Services
We use the technologies of Microsoft Ireland Operations Ltd., One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland ("Microsoft") described below. Data processing takes place on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR. The information automatically collected by Microsoft technologies about your use of our website is usually transferred to a server of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA, and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Further information on data processing by Microsoft can be found in Microsoft's data protection notices.
Microsoft Advertising
For advertising purposes in Bing, Yahoo and MSN search results and on third-party websites, the so-called Microsoft Advertising Remarketing Cookie is set when you visit our website, which automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information, and information about your use of our website) and using a pseudonymous CookieID and based on the pages you have visited.
For website analysis and event tracking, we measure your subsequent usage behavior via Microsoft Advertising Universal Event Tracking (UET) if you have reached our website via a Microsoft Advertising advertisement. For this purpose, cookies can be used and data (IP address, time of visit, device and browser information, and information about your use of our website based on events specified by us, such as visiting a website or newsletter registration) can be collected, from which usage profiles are created using pseudonyms. If your internet-enabled devices are linked to your Microsoft account and you have not deactivated the "interest-based advertising" setting in your Microsoft account, Microsoft can create reports on usage behavior (in particular cross-device user numbers), even if you change your end device, so-called "cross-device tracking." We do not process personal data in this respect; we only receive statistics created based on Microsoft UET.
Bing Maps
For the visual display of geographical information, data about your use of the Maps functions, in particular the IP address and location data, are collected by Bing Maps, transmitted to Microsoft, and processed by Microsoft. We have no influence on this data processing.
XIII. Use of Facebook Services
Use of Facebook Pixel
We use the Facebook Pixel as part of the technologies described below from Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Facebook (by Meta)" or "Meta Platforms Ireland"). With the Facebook Pixel, data (IP address, time of visit, device and browser information, and information about your use of our website based on events specified by us, such as visiting a website or newsletter registration) are automatically collected and stored, from which usage profiles are created using pseudonyms.
When you visit our website, a cookie is automatically set by the Facebook Pixel. This cookie automatically enables the recognition of your browser via a pseudonymous cookie ID when you visit other websites. Facebook (by Meta) will combine this information with other data from your Facebook account and use it to compile reports on website activities and to provide other services related to website usage, particularly personalized and group-based advertising. The information about your use of our website automatically collected by Facebook (by Meta) technologies is usually transmitted to and stored on a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA. There is no adequacy decision by the European Commission for the USA. If the data transfer to the USA falls within our responsibility, our cooperation is based on standard data protection clauses of the European Commission. Further information on data processing by Facebook can be found in the Facebook (by Meta) privacy policy.
Facebook Analytics
As part of Facebook Business Tools, statistics on visitor activities on our website are created from the data collected via the Facebook Pixel regarding your use of our website. Data processing is carried out based on an agreement on order processing by Facebook (by Meta). Its analysis serves the optimal presentation and marketing of our website.
Facebook Ads (Ad Manager)
We use Facebook Ads to advertise this website on Facebook (by Meta) and other platforms. We determine the parameters of the respective advertising campaign. Facebook (by Meta) is responsible for the exact implementation, particularly the decision on the placement of ads for individual users. Unless otherwise specified for individual technologies, data processing is carried out based on an agreement between joint controllers according to Art. 26 GDPR. The joint responsibility is limited to the collection of data and its transmission to Meta Platforms Ireland. Subsequent data processing by Meta Platforms Ireland is not covered by this.
Based on the statistics on visitor activities on our website generated by the Facebook Pixel, we run group-based advertising on Facebook (by Meta) via Facebook Custom Audience by determining the characteristics of the respective target audience.
Based on the pseudonymous cookie ID set by the Facebook Pixel and the collected data about your usage behavior on our website, we run personalized advertising via Facebook Pixel Remarketing.
Using Facebook Pixel Conversions, we measure your subsequent usage behavior for web analysis and event tracking when you have reached our website via a Facebook Ads advertisement. Data processing is carried out based on an agreement on order processing by Facebook (by Meta).
XIV. Other providers of web analytics and online marketing services
Use of Pinterest Tag for web analytics and advertising purposes
For web analytics and advertising purposes on Pinterest and on third-party websites, when you visit our website, data (IP address, time of visit, device and browser information, and information about your use of our website based on events we define, such as visiting a website or subscribing to a newsletter) is automatically collected and processed by technologies of Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest") and through a pseudonymous cookie ID, enabling interest-based advertising based on the pages you visited. Usage profiles are created from the collected data using pseudonyms. Pinterest will combine this information with other data from your Pinterest account and use it to compile reports on website activities and to provide other services related to website usage. We have no influence on data processing by Pinterest and only receive statistics created based on the Pinterest Tag. This allows us to measure your subsequent usage behavior for website analysis and event tracking when you have reached our website via a Pinterest advertisement. The information automatically collected by Pinterest is usually transmitted to and stored on a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing is carried out based on an agreement between joint controllers according to Art. 26 GDPR.
Use of AWIN for online marketing
Through the advertising partner AWIN AG, Eichhornstraße 3, 10785 Berlin, Germany ("AWIN"), we market advertising space for third-party providers. These advertisements are displayed to you at various points on this website. Using cookies, AWIN can track the course of the respective order and, in particular, understand that you have clicked on the respective advertisement and then ordered the product. For this purpose, data (IP address, time of visit, device and browser information, and information about your use of our website) is collected, transmitted to AWIN, and processed by AWIN. We have no influence on this data processing. Data processing is carried out based on an agreement between joint controllers according to Art. 26 GDPR.
Use of Sovendus
For the selection of a currently interesting voucher offer for you, the hashed value of your email address and your IP address are transmitted pseudonymously and encrypted to Sovendus GmbH, Hermann-Veit-Str. 6, 76135 Karlsruhe (Sovendus) (Art. 6 para. 1 f GDPR). The pseudonymized hash value of the email address is used to consider a possible objection against advertising from Sovendus (Art. 21 para. 3, Art. 6 para. 1 c GDPR).
Additional notes on the use of Sovendus
The IP address is used by Sovendus exclusively for data security purposes and is usually anonymized after seven days (Art. 6 para. 1 f GDPR). Furthermore, we transmit the order number, order value with currency, session ID, coupon code, and timestamp to Sovendus pseudonymously for billing purposes (Art. 6 para. 1 f GDPR). If you are interested in a Sovendus voucher offer, there is no advertising objection for your email address, and you click on the voucher banner only displayed in this case, we transmit your salutation, name, postal code, country, and your email address encrypted to Sovendus to prepare the voucher (Art. 6 para. 1 b, f GDPR).
Further information on the processing of your data by Sovendus can be found in the online privacy policy at Sovendus Privacy Policy.
Use of Vimeo Video Plugin for integrating third-party content
For integrating third-party content, data (IP address, time of visit, device and browser information) is collected via the video plugin of Vimeo LLC, 555 West 18th Street, New York 10011, USA ("Vimeo"), transmitted to Vimeo, and subsequently processed by Vimeo. Data processing is carried out based on an agreement between joint controllers according to Art. 26 GDPR. Google Analytics is automatically integrated into the Vimeo video plugin. For the purpose of website analysis, data (IP address, time of visit, device and browser information, and information about your use of our website) is automatically collected and stored by Google Analytics, from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. Google Analytics is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information about your use of our website automatically collected by Google is usually transmitted to and stored on a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Your IP address is shortened before being stored on Google's servers by activating IP anonymization. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. We have no influence on and no access to data processing by Vimeo, including the settings and results of Google Analytics. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.
XV. Integration of the Trusted Shops Trustbadge/other widgets
If you have given your consent according to Art. 6 para. 1 S. 1 lit. a GDPR, Trusted Shops widgets are integrated on this website to display Trusted Shops services (e.g., trustmark, collected reviews) and to offer Trusted Shops products for buyers after an order.
The Trustbadge and the services advertised with it are offered by Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with whom we are jointly responsible for data protection according to Art. 26 GDPR. We inform you below about the essential contractual contents according to Art. 26 para. 2 GDPR within the framework of this privacy policy.
Within the framework of the joint responsibility between us and Trusted Shops SE, please contact Trusted Shops primarily for data protection questions and to assert your rights, using the contact options provided in the data protection information. Irrespective of this, you can always contact the controller of your choice. Your request will then be forwarded to the other controller for a response if necessary.
1. Data processing when integrating the Trustbadge/other widgets
The Trustbadge is provided by a US-American CDN provider (Content Delivery Network). An adequate level of data protection is ensured by standard data protection clauses and further contractual measures.
When the Trustbadge is called up, the web server automatically stores a so-called server log file, which also contains your IP address, date and time of retrieval, amount of data transferred, and the requesting provider (access data) and documents the retrieval. The IP address is immediately anonymized after collection, so that the stored data cannot be assigned to your person. The anonymized data is used in particular for statistical purposes and error analysis.
2. Data processing after order completion
If you have given your consent, the Trustbadge accesses order information stored on your end device (order total, order number, product purchased if applicable) and your email address after the order is completed, and your email address is hashed using a cryptological one-way function. The hash value is then transmitted to Trusted Shops along with the order information in accordance with Art. 6 para. 1 S. 1 lit. a GDPR. This serves to verify whether you are already registered for Trusted Shops services. If this is the case, further processing takes place according to the contractual agreement between you and Trusted Shops. If you are not yet registered for the services or do not give your consent for automatic recognition via the Trustbadge, you will then have the option to manually register for the use of the services or to complete the protection within the framework of your existing user agreement if applicable.
For this purpose, after your order is completed, the Trustbadge accesses the following information stored on your end device: order total, order number, and email address. This is necessary so that we can offer you buyer protection. Data is only transmitted to Trusted Shops if you actively decide to conclude buyer protection by clicking on the correspondingly labeled button in the so-called Trustcard. If you decide to use the services, further processing is governed by the contractual agreement with Trusted Shops according to Art. 6 para. 1 lit. b GDPR, in order to complete your registration for buyer protection and secure the order, and potentially send you review invitations by email afterwards.
Trusted Shops uses service providers in the areas of hosting, monitoring, and logging. The legal basis is Art. 6 para. 1 lit. f GDPR for the purpose of ensuring trouble-free operation. Processing may take place in third countries (USA and Israel). An adequate level of data protection is ensured in the case of the USA by standard data protection clauses and further contractual measures, and in the case of Israel by an adequacy decision. Further information can be found here.
XVI. Social Media
1. Social Plugins from Facebook (by Meta), Instagram (by Meta), Pinterest, Whatsapp
Social buttons from social networks are used on our website. These are only integrated into the page as HTML links, so that no connection with the servers of the respective provider is established when our website is accessed. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser. There you can, for example, activate the Like or Share button.
XVII. Use of WhatsApp
You can contact us via WhatsApp and start a conversation. We are the controller within the meaning of Art. 4 No. 7 GDPR for subsequent data processing in connection with WhatsApp. For offering and using WhatsApp, we use the software solution of Charles GmbH, Gartensstr. 86-87, 10115 Berlin, within the framework of an order processing agreement. Charles stores all personal data in the EU. As an official WhatsApp partner, Charles uses the WhatsApp Business API, meaning that within our area of responsibility, no other third parties or WhatsApp gain access to your communication content.
The use of WhatsApp is solely subject to the agreements you have made with WhatsApp. According to WhatsApp's terms of use, your phone number and username are known to us when you contact us. We use this and other information you provide to recognize you and your preferences and to respond to your WhatsApp messages. The legal basis here is your consent to contact according to Art. 6 (1) (a) GDPR. In addition, we send you newsletters via WhatsApp, provided you have given us your consent.
You can revoke any given consent at any time with effect for the future. According to the GDPR, you also have the right to information, rectification, portability, and erasure of your personal data, as well as the right to restrict or object to certain processing activities. You also have the option to complain to your competent supervisory authority.
Further information can be found with our processors:
Charles GmbH: https://www.hello-charles.com/c-com-blog/whatsapp-newsletters
WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland: https://www.whatsapp.com/legal/privacy-policy-eea
XVIII. Our online presence on Facebook (by Meta), Instagram (by Meta), YouTube, Pinterest, LinkedIn
If you have given your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR to the respective social media operator, when you visit our online presences on the social media mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which usage profiles will be created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. Detailed information on the processing and use of data by the respective social media operator, as well as contact options and your rights and setting options for protecting your privacy, can be found in the privacy notices of the providers linked below. Should you still need assistance in this regard, you can contact us.
Facebook (by Meta) is offered by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Meta Platforms Ireland"). The information about your use of our online presence on Facebook (by Meta) automatically collected by Meta Platforms Ireland is usually transmitted to and stored on a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing when visiting a Facebook (by Meta) fan page is carried out based on an agreement between joint controllers according to Art. 26 GDPR. Further information (information on Insights data) can be found here.
Instagram (by Meta) is a service provided by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Meta Platforms Ireland"). Information about your use of our online presence on Instagram, automatically collected by Meta Platforms Ireland, is generally transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA, and stored there. There is no adequacy decision from the European Commission for the USA. Our cooperation with them is based on the European Commission's standard contractual clauses. Data processing when visiting an Instagram (by Meta) Fanpage is carried out on the basis of an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.
Pinterest is a service provided by Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest"). Information about your use of our online presence on Pinterest, automatically collected by Pinterest, is generally transferred to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA, and stored there. There is no adequacy decision from the European Commission for the USA. Our cooperation with them is based on the European Commission's standard contractual clauses.
YouTube is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Information about your use of our online presence on YouTube, automatically collected by Google, is generally transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, and stored there. There is no adequacy decision from the European Commission for the USA. Our cooperation with them is based on the European Commission's standard contractual clauses.
LinkedIn is a service provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"). Information about your use of our online presence on LinkedIn, automatically collected by LinkedIn, is generally transferred to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA, and stored there. There is no adequacy decision from the European Commission for the USA. Our cooperation with them is based on the European Commission's standard contractual clauses.
XIX. Contact options and your rights
1. Your rights
As a data subject, you have the following rights: pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein; pursuant to Art. 16 GDPR, the right to request the immediate rectification of inaccurate personal data stored by us or the completion thereof; pursuant to Art. 17 GDPR, the right to request the erasure of your personal data stored by us, unless further processing is necessary for the exercise of the right to freedom of expression and information; for compliance with a legal obligation; for reasons of public interest; or for the establishment, exercise or defence of legal claims; pursuant to Art. 18 GDPR, the right to request the restriction of the processing of your personal data, if the accuracy of the data is contested by you; the processing is unlawful, but you oppose its erasure; we no longer need the data, but you require it for the establishment, exercise or defence of legal claims; or you have objected to the processing pursuant to Art. 21 GDPR; pursuant to Art. 20 GDPR, the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format or to request its transmission to another controller; pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company's registered office for this purpose.
Right to object
Insofar as we process personal data as described above to safeguard our legitimate interests which prevail within the framework of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you have a right to object only if there are reasons arising from your particular situation. After exercising your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims. This does not apply if the processing is for direct marketing purposes. In that case, we will no longer process your personal data for that purpose.
2. Contact options
For questions regarding the collection, processing or use of your personal data, for information, rectification, restriction or erasure of data, as well as revocation of consents granted or objection to a specific data use, please contact us directly using the contact details in our impressum.
Data Protection Officer:
TÜV SÜD Akademie GmbH
Westendstraße 160
80339 München Deutschland
datenschutz@medicom.de
Privacy policy created with the Trusted Shops Legal Text Generator
Status: August 2024
